FAQ

About Deals Drapizia Store

What is Deals Drapizia Store?

Deals Drapizia Store is an online fashion retailer specializing in exquisite collections of Jumpsuits, Kaftans, Kurtas, Lehengas, and Tops. We cater to fashion enthusiasts worldwide, offering unique designs and a seamless shopping experience.

Product Information

What types of products do you offer?

We offer a wide range of fashion items including Jumpsuits, Kaftans, Kurtas, Lehengas, and Tops. Our collections are designed to cater to various occasions and styles.

Are your products available in different sizes?

Yes, our products are available in a variety of sizes to ensure a perfect fit for every customer. Please refer to the size chart provided on each product page for detailed measurements.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment and estimate the delivery date.

Shipping & Delivery

What are your shipping options?

We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx within 10-15 days after dispatch. Shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch.

Do you ship internationally?

Yes, we ship worldwide except for some remote areas in Asia and other regions. If you have any questions about delivery to your location, please contact our customer support team at [email protected].

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 15 days of receiving the item. Please ensure that the product is in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process and provide you with the necessary instructions.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.

What are your customer support hours?

Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.

Account Management

How do I create an account?

Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to register. Having an account allows you to track your orders, save your favorite items, and enjoy a faster checkout process.

I forgot my password. How can I reset it?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.

Additional Information

Where is your company located?

Our company is located at 4907 Caldwell Road, Oklahoma City, US 73102.

Can I visit your physical store?

Currently, we operate exclusively online. However, we are committed to providing you with a seamless and enjoyable shopping experience through our website.