At Deals Drapizia Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Personalized or custom-made items.
  • Items that have been worn, washed, or altered.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship Your Item: Send the package to the address provided by our customer service team. Please include the RAN on the outside of the package.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Drapizia Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The reason for my request is [briefly explain the reason].

Please provide me with the necessary instructions to proceed with the [return/exchange].

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you are requesting an exchange, we will process your new order once the returned item is received and inspected. You will be responsible for any additional shipping costs associated with the exchange.

Contact Us

If you have any questions about our returns and exchanges policy, please contact us at:

Email: [email protected]

Address: Deals Drapizia Store, 4907 Caldwell Road, Oklahoma City, US 73102

Thank you for shopping with Deals Drapizia Store. We appreciate your business and are here to ensure you have a positive shopping experience.